Returns & Refunds Policy

Last updated: August 2026

We want you and your pup to be completely happy with your Basecamp Paws gear. If something isn't right, we're here to make it right.

Return Window

You have 30 days from the date of delivery to request a return. Items must be unused, in their original condition, and in original packaging.

How to Start a Return

To initiate a return, please contact us at hola@basecamppaws.com with your order number and the reason for your return. Our team will respond within 1–2 business days with instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Please note that original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used. This will be noted on the individual product page where applicable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hola@basecamppaws.com with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.