Privacy Policy

Last updated: August 2026

This Privacy Policy describes how Basecamp Paws (trade name), owned by Ana Contreras Marmol, Emir 17, 18006 Granada, Spain (NIF: 74683147P), operates this online store and handles your personal data when you visit or make a purchase from our website.

1. Data Controller

Trade name: Basecamp Paws
Owner: Ana Contreras Marmol
Address: Emir 17, 18006 Granada, Spain
NIF: 74683147P
Contact: hola@basecamppaws.com

2. Information We Collect

When you visit our store or place an order, we may collect the following information:

Name and contact details (email address, phone number)
Shipping and billing address
Payment information (processed securely by our payment provider — we do not store card details)
Order history and purchase details
Device and browsing data (via cookies and analytics tools)

3. How We Use Your Information

We use your personal data to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your inquiries and provide customer support
Improve our store and customer experience
Comply with legal obligations

We will only send you marketing communications if you have opted in to receive them. You can unsubscribe at any time.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract performance: to fulfill your orders
Legitimate interests: to improve our services and prevent fraud
Legal obligation: to comply with applicable laws
Consent: for marketing communications

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in operating our store (e.g., payment processors, shipping carriers, email platforms), solely for the purpose of providing those services. These providers are contractually obligated to protect your data.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hola@basecamppaws.com.

8. Cookies

Our store uses cookies to enhance your browsing experience, analyze traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings.

9. Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.